Case Studies

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Santa Clara Valley Bank
The Santa Clara Valley Bank (SCV Bank) is a three-branch bank based in California with about $115 million in assets.

Business Challenge

"Morale became less than optimal, and consequently, a kind of oppressive air pervaded the SCVBank work culture. Our teams lacked motivation to lucratively meet the needs of the market, and the situation unfortunately slowed the growth of our new branch," said Michael Hause, CEO.


Dale Carnegie Training put SCV Bank through an intensive Team Member Engagement programme. Dale Carnegie Training specialists helped implement organisational changes as well as assess and strengthen SCV Bank's strategic planning process.


SCV Bank has experienced outstanding bottom-line performance over the past six months. The changes that were made affected all components of the company from morale and communication to error rate and customer service.

"In the last six months, our teams have managed to achieve a 20% increase in loan growth and a 10% increase in deposit growth. I know that had it not been for such a convalescence of morale, these successes would have been impossible."

-Michael Hause, CEO, SCVBank


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